Refund & Return Policy

30-Day Hassle-Free Returns for U.S. Customers

We hope you and your children love everything from Marley & Moose—but if something doesn’t work out, we’re here to help. Eligible items may be returned or exchanged for any reason within 30 days of receiving your order or making an in-store purchase.

To start a return, email hello@marleyandmoose.com within 30 days. Once you receive your return label or instructions, the item must be postmarked within 7 days. Returns requested after 30 days, or shipped more than 7 days after receiving the label, will not be accepted.

All returned items must be unworn, unwashed, unused, and in original condition with tags attached. Items showing signs of wear will not be accepted for refund or exchange. If you’d like a used or worn item returned to you, you will be responsible for the shipping cost.

Refunds

Refunds will be issued to the original payment method unless store credit is requested or the item was a gift. Refunds are issued for the item value minus the original shipping costs.

If your return causes the original order subtotal to fall below the $99 free shipping threshold, standard shipping fees will be deducted from your refund.

We process returns promptly, but it may take 7–10 business days for your bank to reflect the credit.

Final Sale Items

Please note: Sale items are final sale and are not eligible for return, refund, exchange, or additional discounts.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, email us at hello@marleyandmoose.com within 72 hours of delivery. Include a description and photos so we can make it right as quickly as possible.

Shipping Issues

Once a package is marked delivered by the shipping carrier, Marley & Moose is not responsible for loss or theft. However, if something goes wrong, reach out—we’re happy to help track it down.